FREQUENTLY ASKED QUESTIONS 

Frequently asked questions

WHAT INDUSTRIES DO YOU SERVE?


Mainly small- and medium-sized businesses in the legal, manufacturing, healthcare, non-profit, financial services (financial planning, CPA firms, etc.), and professional services industries. Typically our clients have anywhere from 20 to 200 end users (employees using a desktop, laptop, and/or device(s) on a regular basis), but we can manage clients who are smaller and larger as well.




DO YOU HANDLE VENDOR COORDINATION SO WE’RE NOT STUCK IN THE MIDDLE?


Yes. Vendor coordination is one of the aspects clients love the most about working with us. We have staff who work with vendors as you may require or request to quote and order new PCs, firewalls, switches, and other equipment when you need it. We do it every day and know our industry and products well, and it will save you a lot of headache and frustration (and time lost) along the way. With Datum Radix as your vendor coordinator, we are able to become the one point of accountability when it comes to resolving IT issues.




WHAT IS A MANAGED SERVICES PROVIDER?


A managed service provider (MSP) is the IT department you would build yourself if you had the resources to do it. Simply put, an MSP is an IT department for hire.

Reality is, very few businesses – and virtually no small- and medium-sized businesses – have the resources and expertise to create a world-class IT department. That’s why managed service providers exist.

An MSP provides expertise, tools, and processes that most SMBs can’t match on their own. Whether the MSP does it all or works with an internal IT specialist, the MSP should deliver IT that is more stable and reliable than the client achieves by itself untimaely saving the client both time and revenue.




WHAT SIZE COMPANIES BENEFIT FROM MANAGED SERVICES?


For managed IT services to be of value to your company, you should have at least 10 workstations/end users and at least 1 server. The maximum size depends on your company's business model, number of locations, strategic initiatives, growth plans, etc. For companies under 200 end users, an MSP can be the total IT department (CIO, CTO, help desk and the like) or just act as a supplement to in-house IT staff. Managed Service Providers (MSPs) don't get sick, take vacations, or require benefits. MSPs also generally cost less than in house IT employee(s).




DO YOU PROVIDE A SERVICE LEVEL AGREEMENT (SLA)?


Yes, you will be provided a detailed Servie Level Agreement outlineing all contracted services as part of your onboarding.




HOW DIFFICULT IS IT TO CHANGE IT VENDORS/MANAGED SERVICE PROVIDRES? WE SEEM TO BE OUTGRWING OUR EXISTING PROVIDERS ABILITIES.


Outgrowing one’s “computer guy” is an issue that we are seeing more frequently than in the past. Today’s computer networks have become more complex in the past few years and not every “computer guy” has been able to keep up with the myriad of changes that continue to occur in the industry.
Sometimes the pace of technology passes the pace of the incumbent IT person and that person is then no longer a good candidate to manage one of your businesses most important assets.
Changing to a professional IT firm to manage your network is a process that should not be taken lightly. While it is done every day, there is risk involved. However, a competent professional IT firm should be able to make a changeover as painless as is possible.




WHAT IS DaaS (DEVICES AS A SUBSCRIPTION)?


DaaS combines hardware, software and support as a monthly "subscription". This could include just the hardware, software or a combination of both and or full managed services, and a range of technology refresh options.




HOW DOES DaaS BENEFIT MY BUSINESS?


CapEx vs OpEx CAPITAL EXPENSE: Used to purchase major physical goods (e.g. real estate, vehicles, computer hardware).Used for ongoing costs to run an organization (salary, benefits, utilities, etc).

Usually requires complex acquisition process with bidding/approval and hearings.

Relatively few capital expenses can be made each year due to their size and complexity.

Tax depreciated over useful life (not immediately deductible as an expense)

OPERATIONAL EXPENSE;

Used for ongoing costs to run an organization (salary, benefits, utilities, etc).

Smaller and more simple acquisition/approval process. Can often be approved by department head.

Usually a larger portion of the budget with more flexibility.





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