DESKTOP SUPPORT SERVICE PLAN

An endpoint device is an Internet-capable computer hardware device on a TCP/IP network, examples include; desktop computers, laptops, smart phones, tablets, thin clients, printers or other specialized hardware.

 

Email

  • Setting up Outlook for Exchange, POP3, IMAP or Office 365

  • Adding, changing or removing email addresses and mailboxes

  • Email archiving

  • Managing SPAM

Add/Remove User

  • Set up and remove Active Directory Users

  • Configure user profiles

  • Unlock user accounts

  • Password resets

Printers

  • Installing local or network printer drivers

  • Clearing out print jobs from queues

  • Installing correct drivers for specific operating systems

Virus / Spyware

  • Removing Virus & Spyware

  • Basic trouble shooting of applications such as Microsoft Outlook, word, Excel, PowerPoint, Adobe Reader, Java

Applications

  • Basic trouble shooting of applications such as Microsoft Outlook, word, Excel, PowerPoint, Adobe Reader, Java

UNLIMITED Tier 1 calls to your Help Desk 24 / 7
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  (888) 733-3960

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