DESKTOP SUPPORT SERVICE PLAN
An endpoint device is an Internet-capable computer hardware device on a TCP/IP network, examples include; desktop computers, laptops, smart phones, tablets, thin clients, printers or other specialized hardware.
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Setting up Outlook for Exchange, POP3, IMAP or Office 365
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Adding, changing or removing email addresses and mailboxes
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Email archiving
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Managing SPAM
Add/Remove User
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Set up and remove Active Directory Users
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Configure user profiles
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Unlock user accounts
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Password resets
Printers
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Installing local or network printer drivers
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Clearing out print jobs from queues
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Installing correct drivers for specific operating systems
Virus / Spyware
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Removing Virus & Spyware
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Basic trouble shooting of applications such as Microsoft Outlook, word, Excel, PowerPoint, Adobe Reader, Java
Applications
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Basic trouble shooting of applications such as Microsoft Outlook, word, Excel, PowerPoint, Adobe Reader, Java
