DESKTOP SUPPORT SERVICE PLAN

An endpoint device is an Internet-capable computer hardware device on a TCP/IP network, examples include; desktop computers, laptops, smart phones, tablets, thin clients, printers or other specialized hardware.

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Email

• Setting up Outlook for Exchange, POP3, IMAP or Office 365

• Adding, changing or removing email addresses and mailboxes

• Email archiving

• Managing SPAM

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Add/Remove User

• Set up and remove Active Directory Users

• Configure user profiles

• Unlock user accounts

• Password resets

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Printers

• Installing local or network printer drivers

• Clearing out print jobs from queues

• Installing correct drivers for specific operating systems

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Virus / Spyware

• Removing Virus & Spyware

• Basic trouble shooting of applications such as Microsoft Outlook, word, Excel, PowerPoint, Adobe Reader, Java

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Applications

• Basic trouble shooting of applications such as Microsoft Outlook, word, Excel, PowerPoint, Adobe Reader, Java

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UNLIMITED Tier 1 calls to your Help Desk 24 / 7